Enable Personalization

Real Personalization Requires Real Infrastructure

We unify your customer profiles and activate them across every channel—so personalization stops being a promise and starts being a capability.

The Symptoms

How Do You Know Personalization Is Broken?

If any of these sound familiar, your infrastructure—not your marketing team—is the problem.

"Personalization" means {first_name} in email subject lines
Marketing can't build segments without a data team ticket
Your website shows generic content to known customers
Customers get inconsistent experiences across channels
The "360-degree view" exists in a slide deck, not a system
The Root Cause

Why Can't You Personalize at Scale?

You can't personalize a customer you can't see.

Your data is scattered across tools. Profiles are fragmented by device, channel, and session. Your marketing team has ideas but no access. Your data team has access but no bandwidth.

The result: batch campaigns, generic experiences, and competitors who seem to know their customers better than you know yours.

The Fragmentation Problem

Without unified profiles, every tool sees a different version of your customer. Your email tool knows email behavior. Your ad platform knows ad clicks. Your website knows browsing sessions. But no system knows the whole person—so none can personalize effectively.

The Solution

What Do We Build to Enable Personalization?

Unified profiles, self-serve audiences, and real-time activation—so marketing can finally move fast.

Unified Profiles

Every interaction—web, mobile, email, support, purchase—resolved into a single customer record. One profile, one truth.

Self-Serve Audiences

Marketing builds segments in minutes using behavior, traits, and predictions. No SQL. No tickets. No waiting.

Real-Time Activation

Audiences sync instantly to every destination. Update a profile, update the experience—across all channels, simultaneously.

Journey Orchestration

Multi-step, multi-channel engagement that adapts to customer behavior. The right message, the right channel, the right moment.

The Outcome

What Changes When Personalization Works?

When your infrastructure supports real personalization, marketing becomes a growth driver instead of a bottleneck.

Suppression lists that actually work
Website experiences tailored to known visitors
Email campaigns that reference real behavior
Ads that respect where customers are in the journey
Marketing independence without data team bottlenecks
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Case Study

How unified profiles connected online and in-studio customer data for personalized marketing across all channels

Read the case study
360°
Customer View
Frequently Asked Questions

Common Questions About Enabling Personalization

Basic personalization (audience building, suppression, basic segmentation) can be live within 4-6 weeks. Deeper personalization—real-time website experiences, cross-channel journey orchestration, predictive targeting—typically takes 8-12 weeks. We prioritize quick wins first so you see value fast.

See Your Personalization Gaps

We'll assess your current customer data infrastructure, show you where fragmentation is blocking personalization, and map the path to unified profiles. 30 minutes. No commitment.