AI & Predictions Service

AI Is Only as Good as the Data Behind It

We prepare your infrastructure for AI and implement the predictive capabilities that turn insights into action.

57%YoY growth in Predictive Traits adoption
IncludedModels for LTV, churn & propensity
No DS teamRequired to get started
The Problem

Everyone Wants AI. Almost No One Is Ready for It.

AI readiness isn't about algorithms. It's about infrastructure. Clean data. Unified profiles. Consistent events. Real-time access.

Get that right, and AI becomes transformative. Get it wrong, and you're just automating your mistakes.

AI initiatives stall in 'data prep'

Everyone wants AI. Almost no one is ready for it. Projects get stuck cleaning data instead of delivering predictions.

Models train on incomplete pictures

Your data is fragmented, so AI learns from partial customer views. Predictions apply to ghosts, not real people.

Predictions never reach production

Data science builds models that work in notebooks but never connect to campaigns, journeys, or customer experiences.

You're automating your mistakes

If you feed AI garbage, you get garbage back—just faster and more confidently. Bad data at scale is worse than no AI at all.

What We Build

AI Infrastructure That Actually Delivers

We prepare your data foundation for AI and implement predictive capabilities that connect directly to action—no data science team required.

AI Readiness Assessment

We evaluate your data infrastructure against AI requirements. Where are the gaps? What needs fixing before predictive models work? You get a clear roadmap from current state to AI-ready.

CustomerAI Predictions

We implement Twilio's out-of-the-box predictive models: Likelihood to Purchase, Predicted LTV (90 days), Churn Risk, and Custom Predictions trained on any event you track.

Predictive Audiences

We configure pre-built and custom audiences powered by predictions. High-value prospects. At-risk customers. Likely converters. Discount-sensitive buyers. AI-powered segments, ready to activate.

Recommendation Engine

We implement Twilio's AI-powered product and content recommendations. Show the right product to the right customer based on behavioral patterns—not just rules.

Generative Audiences

We enable natural-language audience creation. Describe the segment you want in plain English. AI builds it. Your marketing team gains superpowers without learning SQL.

Foundation Remediation

We fix the issues that block AI effectiveness. Identity resolution. Event standardization. Data quality enforcement. The unsexy work that makes AI possible.

AI Use Cases We Enable

Predictions That Power Real Business Outcomes

Smarter Acquisition

  • Build lookalike audiences based on high-LTV customers
  • Suppress low-propensity users from paid campaigns
  • Improve ROAS with AI-powered targeting

Proactive Retention

  • Identify churn risk before customers leave
  • Trigger automated win-back campaigns
  • Prioritize high-value at-risk customers for outreach

Personalization at Scale

  • Recommend products based on predicted preferences
  • Personalize messaging based on lifecycle stage
  • Tailor offers based on price sensitivity
How We Work

From Assessment to Ongoing AI Enablement

Predictions get better with more data and tuning. As Twilio releases new AI capabilities, we evaluate and implement what's relevant to your business.

1

Planning & Setup

We start with an AI readiness assessment—evaluating your data quality, profile completeness, and event consistency against what predictive models require.

  • Remediate foundation gaps first (garbage in, garbage out)
  • Configure Predictions and build initial predictive traits
  • Connect predictions to your activation tools
2

Ongoing AI Enablement

We monitor model performance, expand capabilities, and help your team act on the insights.

  • Add new predictive traits as use cases emerge
  • Expand AI-powered audiences across channels
  • Evaluate and implement new Twilio AI capabilities
Results

What Changes When AI Actually Works

AI projects that
reach production
Predictions that
connect to campaigns
Churn models that
actually prevent churn
Marketing powered by
propensity, not guesswork
Dropbox
Dropbox

How CDP-powered infrastructure and real-time data enabled AI-driven reactivation campaigns that converted dormant users to paid

Read the case study
12.8%
Conversion Lift

Get Your AI Readiness Assessment

We'll evaluate your data quality, profile completeness, and event consistency—then show you exactly what it takes to build a foundation ready for AI. 30 minutes. No commitment.